Terms of Service
Intrepid Labs — Terms of Service
Last Update: February, 18 2026
These Intrepid Terms of Service (together with any attachments and exhibits, the “Terms of Service”) supplement and form part of the agreement between Intrepid Labs Inc. (“Intrepid”) and the customer identified therein (“Customer”) governing the provision of services by Intrepid to Customer relating to the development of pharmaceutical formulations (the "Customer Agreement"). In the event of any conflict between these Terms of Service and the Customer Agreement, the Customer Agreement shall control unless such conflict is regarding the Intrepid Dashboard. These Terms of Service become effective on the date Customer first uses any part of the Intrepid Dashboard (the “Effective Date”). Intrepid and Customer will be referred to together as the “Parties” and each a “Party”. These Terms of Service sets forth the terms and conditions that govern the provision and use of the Intrepid Dashboard.
BY USING THE INTREPID DASHBOARD (INCLUDING THE WEBSITE), CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, ACCEPTS AND AGREES TO BE BOUND BY AND COMPLY WITH THE TERMS AND CONDITIONS SET OUT IN THESE TERMS OF SERVICE, AS AMENDED FROM TIME TO TIME IN ACCORDANCE WITH SECTION. IF CUSTOMER DOES NOT ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, CUSTOMER WILL IMMEDIATELY CEASE ANY FURTHER USE OF THE INTREPID DASHBOARD. CUSTOMER REPRESENTS AND WARRANTS TO INTREPID THAT CUSTOMER HAS THE CAPACITY TO ENTER INTO THIS LEGALLY BINDING AGREEMENT. IF CUSTOMER IS USING THE INTREPID DASHBOARD ON BEHALF OF ANOTHER PERSON, CUSTOMER HEREBY REPRESENTS AND WARRANTS TO INTREPID THAT CUSTOMER HAS THE AUTHORITY TO BIND SUCH PERSON TO THESE TERMS OF SERVICE.
Definitions
Administrator User Account
The administrator account for use by an Administrator User.
Administrator User(s)
Employees of Customer that are authorized by Customer to create Customer User Accounts on Customer’s behalf through an Administrator User Account.
Affiliate
With respect to a Party, any corporation or other legal entity which is directly or indirectly controlling or controlled by, or under common control with that Party. As used in this definition, “control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of a corporation or legal entity.
Anonymous Data
Applicable Law
Applicable statutes, by-laws, rules, regulations, orders, ordinances or judgments, in each case of any Governmental or Regulatory Authority.
Customer Data
Any data (other than Anonymous Data and Usage Data), information, content, records, and files that Customer or any of its Permitted Users loads or enters into, transmits to, or makes available to the Intrepid Dashboard.
Customer Personal Information
Customer Data that is Personal Information.
Customer User Accounts
Each user account created by an Administrator User for those active employees of Customer that are permitted by Customer to access and use the Intrepid Dashboard; and
Administrator User Accounts.
Excluded Downtime
Any of the following:
Periods when Intrepid is performing scheduled maintenance;
Any downtime resulting from outages of third-party connections or utilities or other reasons beyond Intrepid's control, including Internet access problems;
Any downtime resulting from Intrepid's suspension of the Intrepid Dashboard in accordance with these Terms of Service;
Any downtime resulting from a Force Majeure Event;
Any downtime resulting from Customer’s breach of these Terms of Service;
Any downtime for emergency maintenance; or
Any downtime resulting from Intrepid's blocking of data communications or other aspects of the Intrepid Dashboard in accordance with its policies.
Intellectual Property Rights
Any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
Modifications
Modifications, improvements, customizations, patches, bug fixes, updates, enhancements, aggregations, compilations, derivative works, translations, and adaptations.
Permitted User(s)
Individuals with an active Customer User Account.
Personal Information
The information about an identifiable individual.
Process
The variants means to collect, use, modify, retrieve, disclose, retain, store, delete or manage.
Intrepid Dashboard
The services through:
Which Intrepid hosts and makes available Intrepid's dashboard via the web, which provides Customer with ongoing access to the data generated by Intrepid under the Customer Agreement; and
Any component or Modification of the services referred to in the first point
The term “Intrepid Dashboard” does not include Support Services.
Term
The Initial Term and any Renewal Term.
Usage Data
The information and other data that is collected or generated by Intrepid related to how individual users interact with the Intrepid Dashboard, including frequency and duration of usage, specific features or functions accessed, user preferences and patterns of behavior. Usage Data does not include any Customer Personal Information.
Website
The Intrepid Dashboard
Sub-license, sell, rent, lend, lease or distribute the Intrepid Dashboard or any Intellectual Property Rights therein, or otherwise make the Intrepid Dashboard available to any third parties other than its Permitted Users in accordance with these Terms of Service;
Use or access the Intrepid Dashboard:
In violation of any Applicable Law or Intellectual Property Rights;
In a manner that threatens the security or functionality of the Intrepid Dashboard; or
For any purpose or in any manner not expressly permitted in these Terms of Service;
Use or access the Intrepid Dashboard to create, transmit, or Process any Customer Data that:
Customer does not have the lawful right to create, transmit or Process;
Violates any Applicable Law, or infringes, violates or otherwise misappropriates the Intellectual Property Rights or other rights of any third party (including any moral right, privacy right or right of publicity); or
Input, upload, transmit or otherwise provide to or through the Intrepid Dashboard any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data;
Copy or modify the Intrepid Dashboard;
Reverse engineer, de-compile or disassemble the Intrepid Dashboard or any part of them;
Use or access the Intrepid Dashboard for purposes of benchmarking or competitive analysis of the Intrepid Dashboard;
Use or access the Intrepid Dashboard for the purpose of building a similar or competitive product or service; or
Remove or obscure any proprietary notices or labels on the Intrepid Dashboard, including brand, copyright, trademark and patent or patent pending notices; or
Perform any vulnerability, penetration or similar testing of the Intrepid Dashboard.
Suspend Customer’s access to or use of the Intrepid Dashboard or any component of them:
For scheduled maintenance;
Due to a Force Majeure Event;
If Intrepid believes in good faith that Customer or any of its Permitted Users has violated any provision of these Terms of Service;
To address any emergency security concerns;
If required to do so by a Governmental or Regulatory Authority or as a result of a change in Applicable Law; or
For any other reason as provided in these Terms of Service; and
Make any Modifications to the Intrepid Dashboard.
Customer accepts all patches, bug fixes and updates made by or on behalf of Intrepid to the Intrepid Dashboard.
Reservation of Rights
Subject to the rights granted in this Section 2 , Customer retains all right, title and interest in and to Customer Data, including any Intellectual Property Rights in Customer Data.
Customer grants Intrepid a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, and fully paid-up license during the Term to Process Customer Data to:
Provide the Intrepid Dashboard and perform its obligations under these Terms of Service;
Develop and improve the Intrepid Dashboard and other Intrepid Property and new offerings; and
Produce or generate Usage Data and Anonymous Data. Intrepid may Process the Anonymous Data and Usage Data for any purpose and without restriction or obligation to Customer of any kind. Anonymous Data and Usage Data are not Customer Data and are not Customer’s Confidential Information.
Intrepid or its licensors retain all right, title and interest, including any Intellectual Property Rights in and to:
The Intrepid Dashboard;
Anonymous Data;
Usage Data;
Intrepid's Confidential Information; and
Any Modifications to the foregoing (i) to (iii) (collectively, “Intrepid Property”).
To the extent that Customer or any of its Permitted Users submit ideas, suggestions, documents, or proposals regarding the Intrepid Dashboard to Intrepid (“Feedback”), Customer acknowledges and agrees that:
The Feedback does not contain confidential or proprietary information, and Intrepid is not under any obligation of confidentiality with respect to the Feedback; and
Intrepid will be entitled to use, commercialize or disclose (or to choose not to use, commercialize, or disclose) such Feedback for any purpose, in any way, in any manner, and to anyone worldwide without any compensation or reimbursement of any kind to Customer for such use.
Privacy
Customer’s Personal Information will be Processed in accordance with Intrepid’s privacy policy, found at https://intrepidlabs.tech/privacy-policy.
Customer User Account; Responsibility for Permitted Users
In order for Customer to access and use the Intrepid Dashboard, Intrepid will issue one or more Administrator User Accounts to Customer that provide the Administrator User with the capability to create user accounts for Permitted Users on Customer’s behalf.
Customer is responsible for identifying and authenticating all its Permitted Users and for ensuring only Permitted Users access and use the Intrepid Dashboard. Customer will promptly notify Intrepid of any actual or suspected unauthorized use of the Intrepid Dashboard. Intrepid reserves the right to deactivate or replace a Customer User Account if it determines that a Customer User Account may have been used for an unauthorized purpose.
Customer will be responsible for the compliance by its Permitted Users with these Terms of Service, all fees and charges incurred by its Permitted Users in connection with access to and use of the Intrepid Dashboard, and any and all activity occurring under the Customer User Accounts associated with its Permitted Users, including access to and use of the Intrepid Dashboard.
Support Services
Customer will generally have access to Intrepid's technical support: (i) from 9:00 am ET to 5:00 pm ET each Monday to Friday (excluding statutory and civic holidays observed in Toronto, Ontario, Canada); and (ii) via email at support@intrepidlabs.ai (“Support Services”). Intrepid may amend the Support Services from time to time in its sole discretion.
Fees and Payment
Fees are set out in the Customer Agreement; no additional fees will be charged to Customer for use of the Intrepid Dashboard.
Confidential Information
The confidentiality obligations set forth in the Customer Agreement shall apply to all Confidential Information disclosed or made available in connection with the Intrepid Dashboard, including any data, reports, or other information accessed through or generated by the Intrepid Dashboard.
Customer Warranty; Disclaimer
DISCLAIMER. INTREPID DOES NOT WARRANT THAT THE INTREPID DASHBOARD OR SUPPORT SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ALL ERRORS CAN OR WILL BE CORRECTED; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE INTREPID DASHBOARD OR SUPPORT SERVICES EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT. THE INTREPID DASHBOARD OR SUPPORT SERVICES (OR ANY PART OF THEM), AND ANY OTHER PRODUCTS AND SERVICES PROVIDED BY INTREPID TO CUSTOMER ARE PROVIDED “AS IS” AND “AS AVAILABLE”. ANY REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD PARTY PRODUCT IS STRICTLY BETWEEN CUSTOMER AND THE THIRD PARTY PRODUCT PROVIDER.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, INTREPID HEREBY DISCLAIMS ALL EXPRESS, IMPLIED, COLLATERAL OR STATUTORY WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER WRITTEN OR ORAL, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, COMPATIBILITY, TITLE, NON-INFRINGEMENT, SECURITY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, QUALITY, INTEGRATION OR FITNESS FOR A PARTICULAR PURPOSE OR USE, OR ANY WARRANTIES OR CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF ANY OF THE FOREGOING, INTREPID EXPRESSLY DISCLAIMS ANY REPRESENTATION, CONDITION OR WARRANTY THAT ANY DATA OR INFORMATION PROVIDED TO CUSTOMER IN CONNECTION WITH CUSTOMER’S USE OF THE INTREPID DASHBOARD OR SUPPORT SERVICES (OR ANY PART OF THEM) IS ACCURATE, OR CAN OR SHOULD BE RELIED UPON BY CUSTOMER FOR ANY PURPOSE WHATSOEVER.
Indemnity
Term and Termination
Customer will immediately cease (and ensure that all its Permitted Users immediately cease) accessing or using the Intrepid Dashboard;
Customer will return any Intrepid Property in its possession and certify in writing to Intrepid that the Intrepid Property has been returned; and
If Customer requests in writing at least 30 days prior to the Termination Effective Date, Intrepid will make all Customer Data available to Customer for electronic retrieval for a period of 30 days. Following such 30-day period, Intrepid will delete any Customer Data that remains in the hardware or systems used by Intrepid to provide the Intrepid Dashboard. Notwithstanding anything to the contrary in these Terms of Service, Intrepid may retain Customer Data to the extent and so long as required by Applicable Law and Intrepid may retain Customer Data in its backups, archives and disaster recovery systems until such Customer Data is deleted in the ordinary course, provided that all such Customer Data will remain subject to all confidentiality requirements of these Terms of Service.
General Provisions
Address:
JLabs Toronto, MaRS Centre, West Tower,
661 University Ave, Suite 1300,
Toronto, ON M5G 0B7
Attention:
Christine Allen
Email:
support@intrepidlabs.ai
and (ii) if to Customer, to the current postal or email address that Intrepid has on file with respect to Customer. Intrepid may change its contact information by posting the new contact information on the Website or by giving notice thereof to Customer. Customer is solely responsible for keeping its contact information on file with Intrepid current at all times during the Term.

